FAQ

Organic Textiles

What is GOTS?

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The Global Organic Textile Standard (GOTS) is the world's leader of unparalleled organic textile certification.

When a product is GOTS certified, it means that it was produced in a way that is socially and environmentally responsible across the entire textile supply chain.

Why organic textiles?

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Organic textiles offer an environmentally sustainable, socially responsible, and healthier alternative to conventionally produced textiles.

In the textile manufacturing process, cotton will go through many stages from seed to fabric until it reaches the home. Choosing GOTS certified organic textiles ensures that each and every aspect of production is carefully regulated for environmental and social responsibility.

Product Care

What is the best way to wash the decorative pillow cover?

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Machine wash the decorative cover on a gentle cycle with cold water, mild detergent and with like colors. Avoid using bleach or harsh chemicals.

Line dry or lay the cover flat to dry. Use a warm iron if desired.

How should the kapok pillow insert be cared for?

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The best way to care for your kapok pillow insert is to spot clean it with water.

Occasionally fluff the pillow to maintain a soft and comfortable shape.

Orders

How much does shipping cost?

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We are pleased to offer a flat shipping rate of $7.50 on all UPS Ground orders.

Shipping is free for orders that are $250 or more.

If expedited shipping is required, it can be selected during checkout.

How can I track my order?

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Once an order has been shipped, an email notification is sent to you with shipping information to track your order and delivery status.

Can an order be cancelled?

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Once an order has been placed, we move quickly to fulfill it so that you receive your order as soon as possible.

Therefore, you'll have to contact us right away to cancel your order before it is assembled and shipped.

To inquire about cancelling your order, please send an email with your order number to:

orders@clovehome.com

What type of shipping materials are used?

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Our cardboard boxes and padded paper envelopes are minimally processed, uncoated, and recyclable.

Our protective plastic covers are pvc-free, bpa-free, bht-free, chlorine-free, food grade and recyclable.

Returns

Can I return my items?

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Returns are free and we have a simple 21-day return policy.

To return an item, please review our full return policy by visiting our Returns page.

Can the kapok pillow inserts be returned?

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The kapok pillow inserts are shipped in a sealed non-pvc, bpa-free, recyclable plastic cover. This is for hygienic purposes and for the protection of our customers.

For this reason, the kapok pillow inserts cannot be returned once the plastic cover has been opened.

Can items be exchanged?

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We are not offering exchanges at this time. After making a return and receiving a refund, a new order can be placed.

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